About Your Apartment

Here is some additional information to help you once you're settled in:

Policies and Guidelines

» You are responsible for providing light bulbs for all fixtures and batteries for your smoke detector.

» It is recommended that you have a plunger for your toilet and hair traps for shower drains. You are responsible for maintaining free running drains. Please do not flush sanitary napkins.

» Please don't overload your electrical outlets. This practice causes circuit breakers to blow, and in some cases can cause fire.

» You must keep the hallways in the buildings common areas clear to keep other residents safe.

» Be a good neighbor. If you see something suspicious please report it to the authorities or to us. Also make sure you don't prop open security locked building entrances.

» If you leave your apartment unattended for more than a day or two please take these precautions: In the summer, turn off the A/C. In the winter, set your heat to at least 60 degrees so the pipes won't freeze. Always lock all doors and windows and remove any trash.

Trash Pickup

» Trash should be taken to the provided dumpster on a regular basis. Please do not leave trash in the hallway or grounds. You will be fined if you are doing so.

» Recycling is mandatory in Madison. This is done by a private company which uses single stream (mixed) recycling. You do not need to sort recyclables. Please visit the city's website for complete details.

Maintenance and Emergency Procedures

» Non-Emergency Maintenance: Non-emergency maintenance requests can be completed online (click here), or you can reach us by phone during normal business hours.

» Emergency Maintenance: If the emergency happens during our normal business hours, please call our offices immediately. If emergency maintenance is needed when our offices are closed, call 608-383-3133 (click here for a list of emergency conditions).

» Critical Emergencies: If you experience a critical emergency such as a fire or gas leak, call the appropriate authority first: Police and fire, call 911. Gas or electricity emergency, call MGE at 608-252-7111. After the authorities have been notified please also call our offices or emergency maintenance line, 608-383-3133.